” ServiceNow ” has already been introduced by many well-known global companies. Which are equipped with various modules equipped with the functions required for service management, are beginning to be used by companies in various industries such as finance, manufacturing, distribution, and information/communications.
Why is it attracting attention now? What can be achieved? Kanini’s development staff, who have supported the startups of many companies, will introduce what can be achieved by introducing “ServiceNow”.
Features of “ServiceNow”
First, let’s sort out the features of “ServiceNow”. -The biggest feature of “ServiceNow” is that it is equipped with all the functions necessary for standardization of flow in service operations and PDCA cycle, such as
- Incident management
- problem management
- knowledge management
- assets, and cost management
In addition, at major companies, it is possible to significantly reduce operating costs by unifying tools and business flows that are prone to optimization and personalization for each organization.
Also, because it is a cloud service, one of the attractions is that system development at the time of introduction can be limited to customization.
It is possible to start a trial introduction in a few days, and even if you include development that corresponds to your company’s business flow, it can be started in a minimum of 1 to 3 months.
Three main features
· Realization of IT transformation
The complicated service flow can be simply reorganized with a unified tool, and the whole can be visualized.
· Increase employee productivity
By standardizing tools and business processes, it is possible to unify personalized work into an appropriate flow in line with best practices.
· Deployment speed and customization
Since it is a cloud service, the functions are prepared as a basic package, and the period until a release is short. Since Kanini has accumulated a track record of development in response to the needs of various companies, we also propose appropriate introduction methods and efficient customization methods.
Strengths of “ServiceNow”
Many companies that have introduced
The service has realized the effects: -It is possible to simply reorganize complicated service flows with a unified tool-It is possible
To visualize the whole- It is possible
To automate operations
The information and analysis capabilities available from the dashboard allow you to see the status of your service in real-time, greatly improving the accuracy of reporting for improvement.
By automating tasks that were previously done at the discretion of the person in charge, such as allocating tasks when inquiries are received from customers and escalating to decision-makers, it is possible to reduce customer response costs that increase as the product lineup expands.
The goal of introducing “ServiceNow” is to increase customer satisfaction and develop the business!
From the above, “ServiceNow” may seem like a tool for reducing work man-hours.
However, streamlining the number of respondents by improving and standardizing the service flow is only part of what can be achieved.
Combining various functions such as benchmarking, reporting, and knowledge management, “ServiceNow” aim to “improve customer satisfaction and develop business by improving the quality of service.”
If you would like detailed examples of “ServiceNow” such as case studies, effects, customization cases, and individual estimates, please contact Kanini, which has a wealth of experience and development experience in ServiceNow Implementation support.